Our Shipping and Return Policy
We offer worldwide shipping and offer two options for your shopping needs. For regular service, we offer postal services for $15 flat. For post office delivery, your shipment should be expected after 7-10 days. We issue a receipt and tracking number to track your package. For express shipping, we offer a DHL option for $25. Your express shipping, is available after 3-5 days. We issue a waybill number and DHL will contact you personally regarding your package.
We offer delivery within Nairobi and nationwide in Kenya. For deliveries within Nairobi, we have a cash on delivery option or payment via our mpesa paybill 618863 buy goods option. We offer card payments in our Nairobi office located in Elysee Plaza, Kilimani Road, 2nd Floor, Right Wing. For deliveries outside of Nairobi, we offer mpesa buy goods payment prior to delivery only. We issue a tracking confirmation code and offer delivery services via preferred courier service.
We have a no return policy unless the item arrives to you damaged. If this is the case, please return the item in original packaging and with tags. Customers are responsible for return shipping charges. Refunds or replacements are processed within 1-2 weeks of date received.