We offer 24/7 communication via WhatsApp. We offer personalized and friendly service at your fingertips.
Shipping and Delivery:
Within Kenya - We offer same day delivery on products in stock. Any other products are delivered in 3-5 days from the date order is placed. Payment is accepted at time of placing order or on delivery. We accept cash, MPESA, or Debit/Credit Card via our website or, upon request, a PDQ machine can be provided at time of delivery. We offer doorstep delivery. We offer free delivery on orders above 2,000 KES nationwide.
For orders outside of Nairobi, payment is required at time of order. We dispatch same day or next day via Wells Fargo that offers doorstep delivery nationwide. We send a receipt for your tracking reference.
International: We offer delivery via DHL Express that arrives 3-5 days from date order is placed and payment received. International orders payment must be received to process order. We offer free delivery on orders above $50.
We have a no refund policy on any items sold domestically or internationally. We offer free exchange on items that are broken or damaged for up to 1 year from purchase on domestic purchases only.
Our jewellery has an IP coating, which is a protective clear coating on it to prevent it from tarnishing and makes the jewellery generally hypoallergenic. Brass is 100% nickel free and is a precious metal. The easiest way to protect your brass jewellery is to keep it away from humid places like for example, storage in your make up bag in the bathroom. The jewellery should be kept away from other metals to keep it from mixing with other metals that have synthetic materials in them. Chemicals such as harsh perfume, lotions, or sprays should not have direct contact with the jewelry.
To refresh, soak jewelry in lemon water for 15 minutes. Use a dry cloth to wipe clean. Alternatively, toothpaste can be used to polish it as a home remedy.
Our recommendation is to purchase brass polish from any supermarket near you and polish the items at home. We suggest refreshing your #KipatoJewels after 6 months to 1 year of wear to avoid stripping the jewelry of the IP protective coating.